This feature, if configured on your system, can provide access to 911, 411 and limited outdialing via a traditional analog line in the event of an internet failure.

Call Park is a feature that enables users to “Park” callers and then handle another call/action. This feature is enabled via the Location Information link. To park a call and retrieve from a different phone The system provides up to 99 park positions. When the caller is “Parked” they will hear Message / Music on hold if enabled on your system. To retrieve the call, select the programmed park key or dial the retrieval code to reconnect to the call. If the call remains parked for longer than the System Call Park Timeout the call will ring back on the originating extension.

The system provides the facility to create Conference Rooms that multiple callers can access. Callers are connected together as per a normal conference facility. If configured, users will be prompted for a PIN. To access the room via an external line point a DID to the Conference Room via the Incoming Call Routing option. To access the Conference Room internally use the Internal Direct Dial number.

A DID (Direct Inward Dial) is a telephone number on the Cloud One PBX system.

Users are provided with powerful functionality to re direct calls via an intuitive web screen. Callers will follow the Find-Me / Follow-Me configuration, if set, to locate their party. There are 3 configuration styles available for this functionality:- Find Me (Immediate) Calls are immediately diverted / forwarded to an alternative number. Find Me (Sequential) Calls can follow a sequence of ringing up to 4 alternative numbers in turn with varying timeout values. Find Me (All) Calls can ring up to 4 alternative numbers simultaneously.

Are the number of concurrent, out of Cloud One PBX network calls, your system is configured with. This is for both outbound and inbound.

Multiple Menus can be created within your system. See Section Auto Attendant. Each digit 0-9, the # key, and the * key can be configured with an action. These actions can include items such as a ring group of members of a department, accessing a queue, dialing an extension directory, listening to a recorded message, reaching the “Operator” function. (Note) Any new Auto Attendant menu will require a recording. Please create or upload a recording to enable the menu to work correctly.

The Operator function, if configured on your system, will determine the action / call treatment for callers who press “0” when listening to a user’s voicemail box or the company directory, reaching the Auto Attendant (if enabled) or holding in a queue (if enabled). This is the setting for the default operator action. Pressing “0” on an extension will route the call to the Operator setting. Specific actions can be set for individual queues or Auto Attendant menus.

A Paging Group provides the ability to directly connect to group Members phones via the telephone’s external speaker. The member receives an initial alert prior to connection. This feature is particularly useful for company wide alerts or to specific groups of people. (Note) It is not recommended that you create large paging groups using this method due to system resource constraints. For larger applications Cloud One PBX recommends the use of external paging equipment that can be connected to the Cloud One PBX system via a separate analog SPA 3102 adapter. Please contact the support organization for details.

On a standard setting incoming calls will always be delivered to the first line key unless the system has been configured to point a DID / Line to a specific line appearance on the phone. With a user busy on a call, notification of a subsequent call will be via a call waiting tone in the ear and a phone display change. This is not always convenient or practical for a busy administrator. Use the Receptionist Mode option, available, to ensure that incoming calls to the extension will roll down the line keys.

A Ring Group provides the ability to ring one or more phones simultaneously. Members are added to the Ring Group via the Destinations link or when editing menus using the tool set icon . When adding Members to the Ring Group the system provides the ability to select which line appearance is used on the phone (If your phone has multiple lines). This is particularly useful if a distinctive ring is set on that phone for the line appearance used. If this is set the user will receive a different visual and audible notification based upon which line is calling. The Ring Group can be accessed via an Internal Direct Dial number. This is particularly convenient when testing the configuration. Remember to set the period of time your group will ring before reaching your Failover options. For example a ring time of 36 seconds is approximately 6 rings. The Failover option supports up to 9 levels of failover. Remember that selecting another extension or Voicemail is regarded as an end point and as such no further Failover options can be selected. You can display the Ring Group name to Members on incoming calls.

Latency refers the routes call data must travel over the internet and through network connections to reach your hosted VoIP service provider. When you make a call using your hosted VoIP service, that data is broken up into little packets and dispersed through certain channels of the Internet. Latency is the time between the moment a voice packet is transmitted and the moment it reaches its destination.

Telecommuting is the act of a remote employee using telecommunications technology in order to interact with an employer or office environment opposed to physically working in the office. With advances in hosted VoIP technology telecommuting is becoming increasing popular. Telecommuters can now easily plug in a VoIP phone and access all of the same telecom technology that they can while at the office. Benefits of telecommuting include reduction of travel expense, savings on office space costs and utilities, and the ability to pull from a greater talent pool.